Refund and Returns Policy

At Kosiloss Store, we strive for your satisfaction. If you receive a defective product, please email us at [email protected] immediately. We will refund or reprint your order for free in the following cases:

  • The product is flawed.
  • There is a design error compared to the description on our site.
  • The product type or size is incorrect as per the order.

What to Do

To request a refund, report the issue within 14 days of receiving your item. Email us at [email protected] with:

  • Your order/invoice ID
  • A picture of the wrong or damaged item

Once evaluated, refunds are processed within 1-3 business days. Approved refunds will be credited back within 2-3 business days.

Returns

For wrong or defective items, you do not need to return them to us. We will issue a refund, expected within 2-3 business days.

Note: We do not refund, reprint, or accept returns in these cases:

  • Orders not delivered due to incorrect addresses, missed deliveries, or unclaimed packages.
  • Orders affected by external factors beyond our control (e.g., customs delays, natural disasters, or lost mail marked as “delivered”).

Cancellation

You have 24 hours after purchase to request a cancellation. A 10% fee applies to canceled orders. After 24 hours, items are produced, and cancellations are not possible.

Refund Processing Times

  • Paypal: 48 hours
  • Credit Card: 10-14 business days (depends on your bank)

Exchanges and Repairs

  • In-stock items: 1-3 business days
  • Out-of-stock items: 5-7 business days
  • Compensation (Points or Coupons): 1-2 business days
  • Repairs: 7-14 business days

Exchanges

We do not offer size exchanges unless it was our mistake. For other issues, like printing errors, we will guide you through the process. Please do not send items back without our authorization.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account.
  2. Contact your credit card company; processing may take time.
  3. Contact your bank; some processing delays occur.
  4. If still unresolved, email us at [email protected].